Job Purpose:
-Manage Operations to provide services to ABO and Members efficiently and satisfactorily.
-Improve and develop repair and service systems to accurately meet the needs of Amway ABO and Members.
-Control and supervise inventory, spare parts, and defective products efficiently.
Main responsibilities:
type="disc"-
-Management subordinates' operations to provide Return services, Product Exchange, Durable and Resignation services to ensure maximum satisfaction for ABO and Member.
-Prepare and develop satisfaction survey tools by analyzing its results to improve and develop team's work process.
-Prepare Work Instruction for Return Process, Product Exchange Process and Resignation Process. Includes revising and improving to be up to date.
-Prepare training plan for subordinates’ operations.
-Guidance, consultation, and follow-up on subordinates' operations. As well as evaluating the work and provide recommendations for improvement.
-Coordinate and resolve issues for shops and other department.
-Supervise the department's petty cash management.
-Coordinate information both internal department and external departments, as well as cooperate and support both department and company’s activities.
-Create monthly performance summary report and other report’s operation to Manager.
